Cancellation policy

Refund Policy

Refunds are eligible for up to one hour after the time of purchase. To request a refund, please contact customer support with your order details within this timeframe.

We want you to love your socks—down to every stitch.

To Start a Return or Exchange:
 Email us at infor@stridely.shop with your order number and reason for return. If approved, we’ll send return instructions. Return shipping costs are the customer’s responsibility.

Damaged or Incorrect Orders:
 If you received a damaged or incorrect item, please email us within 7 days of delivery. Include a photo of the issue so we can make it right as quickly as possible.

Non-Refundable Items:

  • Gift cards

  • Final sale items

  • Worn or washed socks

Refund Processing Time:
 Once your return is received and inspected, we’ll notify you of the approval or rejection. If approved, your refund will be processed to your original payment method within 5–7 business days.