Shipping policy
Shipping Policy
This Shipping Policy outlines the shipping practices for orders placed through our e-commerce store.
1. Shipping Destinations
We currently ship to addresses within the United States. We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.
2. Shipping Methods and Costs
We offer the following shipping methods:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|---|---|---|
|
Standard Shipping |
3-7 business days |
$5.99 FREE USA |
|
Expedited Shipping |
2-3 business days |
$15.00 |
-
Note: Business days do not include weekends or public holidays.
3. Order Processing Time
Orders are typically processed and shipped within 1-2 business days after the order is placed. You will receive a confirmation email with tracking information once your order has shipped.
4. Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.
5. Shipping Delays
While we strive to deliver your order within the estimated timeframes, unforeseen circumstances such as weather delays, carrier issues, or high order volumes may cause delays. We will communicate any significant delays as soon as possible.
6. Damaged or Lost Packages
-
Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at [Your Customer Service Email/Phone Number].
-
Lost Packages: If your package is lost in transit, please contact us at [Your Customer Service Email/Phone Number] after the estimated delivery time has passed. We will work with the shipping carrier to resolve the issue.
7. Incorrect Shipping Address
It is the customer's responsibility to ensure that the shipping address provided is accurate. If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for reshipment costs.
8. International Shipping
At this time, we do not offer international shipping. We are working to expand our shipping capabilities in the future.
9. Contact Us
If you have any questions about our shipping policy, please contact us at info@stridely.store or +1 253 398 6176